A Sad State Of Affairs

We often visit the Better Business Bureau website, and we almost always see the same bad reports about the competition. Some of them, like the ones listed to the right, for example, are quite note worthy.

Some of these companies for by several names, so you have to be extra careful that you're not renting from the same disreputable companies hiding behind a new identity.

We thought you might enjoy reading this stuff for yourself. Sometimes it seems as though we're surrounded by a bunch of complete idiots who have no idea how to treat customers.

It's as if customers are a mystery to them or their business is predicated on the belief that most people will put up with crummy service and crummy homes and never complain.

So why does the Better Business Bureau give a rating of "F" to a "company"? Here are some of the reasons from just one profile. Sometimes it's something as simple as a missing business license, and other times it's because they don't have information on the company yet.

• Failure to obtain a required competency license.
• BBB does not have sufficient information to determine how long this business has been operating.
• Number of complaints filed against this business.
• Failure to respond to complaints filed against this business.
• BBB does not have sufficient background information on this business.
• The Bureau processed a total of 7 complaint(s) about this company in the last 36 months.
• 6 - Refund or Exchange Issues
• 4 - Failure to honor promised refunds, exchanges, or contract
• 2 - General Refund or Exchange Complaint Issues
• 1 - Contract Issues
• 1 - General Contract Complaint Issues
• 7 - No Response
• 7 - Company failed to respond to the BBB or to the consumer to resolve the issues.

In other words, of all 7 complaints, the company failed to respond to either the BBB or to the consumer who sought the help of the BBB. Nice... As always, be careful who you rent from.

It's Official - Our New Office Has Its Sign!

After many months of waiting and working our way through all the various agencies that have a say so in Clark County, we finally have a bran dnew store front sign! We went with the back-lit look in order to match the Piazza Plaza style, but maintained our own clean look with blue and white color tones in our logo.

Okay, so there are a million signs in the world. But this one is ours and the only one of it's kind. Anyway, we hope you approve and we hope this will help our customers know they are working with actual people, and not just some cold lifeless website!

We hope you approve, and should you ever decide to drop in and say hello, you'll know right where to find us!

Bogus Awards Touting Bogus Quality

One thing we've noticed in shopping the competition is how many of them like to post awards on their websites as a way to communicate how great they must be. The problem is, the awards are completely bogus and made up. Not only didn't they win any awards, the agencies they site don't even exist to give the awards away in the first place. In other words, the entire presentation is a complete lie.

We don't blame them, even though they are telling an outright lie. Las Vegas Retreats reputation is tough to compete with. A little research shows that we are the only BBB Accredited company in Las Vegas. A little deduction would tell you that if these "awards" actually meant anything, they would be reflected in the BBB profiles of these same companies. Instead, looking at the BBB usually turns up the "F" and "NR" ratings they typically have across the board.

Many companies assume that you wont check, so they just say whatever they want. For the most part, they are right. Nobody checks. But you are not dealing with the Bellagio or the Wynn Hotels here. These companies sometimes are nothing more than a website and a few pictures of homes. The primary goal is to get your money, and if lying is what it takes, then that is what they will do.

One easy way to tell if an award is real or not is to see if is linked to the award website. If it linked, then it will usually show a profile page for the company receiving the award and why. If not, well then, it's probably a bunch of hooey. Or as we like to call it, lying.

Casa Del Barco Gets A Makeover

In a quiet setting only moments from the Las Vegas Strip, Casa Del Barco has been a favorite at Las Vegas Rertreats ever since we added it to our inventory.

Customers love Casa Del Barco's location, barely 5 minutes from McCarran airport and easy access to attractions in Green Valley as well.

This home has always offered exceptional value and convenience. Now that this wonderful home has been remodeled and modernized, we have little doubt that it will be more popular than ever.

Casa Del Barco offers 4 bedrooms on a single level, televisions in every bedroom, and 2 completely remodeled bathrooms. Opening to the game room and dining, and extending directly into the family room area, the home lends an airy and wide open feeling. In the back yard you will find a beautiful free-form pool and spa, as well as a covered patio extending the entire width of the home, leaving plenty of room for everyone.

Be sure to stop by our website and see more of this beautiful home. Las Vegas vacation rentals like Casa Del Barco are rare. Consider booking this excellent value for your next visit!

A Vacation Home Rental That Was Built To Be One!

This may be a first in the entire valley. A Las Vegas vacation home rental that was designed and built from the ground up with that purpose in mind. From the seclusion and privacy to the convenient and thoughtful layout, this incredible vacation home simply works perfectly in every way.

For the last three years Las Vegas Retreats has worked in partnership with local architects and developers to create the perfect vacation home rental. One that would achieve all the things our customers ask for and do so in a way that made the value clear and obvious to anyone. We feel that Palacio Privado accomplishes that goal, and far more than that.

This incredible home is almost like having a luxury hotel all to yourself. Privacy abounds everywhere, and every part of the house offers something special. Every single bedroom in this house offers a private bad, large flat screen televisions and windows with electric shades to hide from the sun. The home offers dual master bedrooms, one the ground level and one on the second floor.

Outside the home you will find a completely enclosed swimming pool surrounded by a very private patio area. An infinity edge spa at the end of the pool offers a secluded place to take in the view of the amazing vacation home rental. The huge covered patio area offers a very large built-it  bar with seating and yet another flat-screen television.

Be sure to stop by the Las Vegas Retreats website to see more pictures and information and to reserve Palacio Privado for your next visit to Las Vegas. We are sure you will love this home, because we had it built for you!

2011 World Series of Poker WSOP Vacation Rentals

We have begun to accept advance reservations for the 2011 World Series of Poker. There is little doubt of another sellout, as this year the customers started calling us first. We have already taken reservations on our most popular WSOP vacation rentals and expect the trend to continue and increase.

If you are considering booking a vacation rental for 2011 WSOP, keep in mind that you will be reserving for the entire six week period and will be expected to put down a non-refundable deposit. This is because all vacation homes and condos will be booked for the World Series of Poker well in advance.

When you choose your vacation home, pay close attention to where your home is. Nearly every home on Las Vegas Retreats is a good choice for lodging during WSOP, but some are better than others with respect to distance and potential traffic issues. Also, saving a few dollars by renting something out in the northwest Las Vegas area is going to cost you in commute time. Keep that in mind, future winners. ;)