Friday, May 6, 2011

Las Vegas Retreats Gets An "A" Upgrade From The Better Business Bureau

It's taken five years now, but the BBB has finally removed that pesky "A-" from our profile and gave us the full-fledged "A" rating. Now, at first that might not seem like a big deal. But the truth is that in order to get an A rating with the BBB, you must maintain a perfect record for at least 5 years. That means that we have successfully maintained a perfect record since the day we first signed up.

We take pride in the accomplishment. To us the rating means customers agree that we provide excellent customer service. Although it may not be known to the greater public, Las Vegas Retreats has watched many "competitors" come and go in the last five years. They hide behind new identities in order to mask a history of poor customer service. In the mean time, we have spent our time growing into a mature company, with the same name and owners, that values its customers and does what it takes to have and keep a good reputation.

Since we opened our office on the Strip last year, some competitors have chosen to open P.O. boxes across the street from us. They list these mail drops as their "office" in order to appear like Las Vegas Retreats. They don't realize that the reason we open an office was for our customers. It is located so that visitors can come and see us in person, and have a real crew of people accountable to them.

We don't blame them really. We're a tough act to follow. We wouldn't want to have to compete with us either! But we're not in this for the short term gain. We love what we do and plan to keep doing it for the long term. We want you to know that we appreciate your business. It means everything to us that our customers get at least what you have paid for. We will continue to work hard to gain and keep your trust, and to provide you with the best vacation rental experience possible in Las Vegas.

Thursday, May 5, 2011

Vacation Home Rentals Are Not Traditional Home Rentals

It seems obvious, and yet many people don't really consider all the differences when renting a vacation property versus a traditional home rental. This is true of the home itself and of the entire process as well. The nature of the vacation rental process is entirely different all the way through.

First of all, a vacation home in Las Vegas has to be near the Strip. As the main draw in Vegas, the Strip is the place most people want to visit when they come here. So whereas a traditional renter might be fine with being 20 minutes from the Bellagio, a vacation renter wants to be as close as reasonably possible. They are planning on making several trips to miracle mile during their stay, so they do not want to drive too far.

Additionally, the home most provide as "hotel like" readiness. This means that all the lights and power are on as well as the cable TV and Internet access. The home must have a private pool and preferably a spa, as well as a room that can be called a "game room". Ideal homes have bathrooms connected to every bedroom, and also give the guest feeling of privacy and exclusivity.

None of these things are important to a traditional renter. Even if they are looking for a furnished home, they are likely showing up with more than a suitcase full of clothes and ready to sign on for all the utilities. This is not at all the same customer and not at all the same market. Traditional renters are not travelers. Plain and simple.

This is why Las Vegas Retreats specializes in servicing the vacation rental and corporate housing markets. The customers who come to us want to know that our homes are ready to use, have all the features to make for a great vacation, and are located close to almost everything they want to see and do in Las Vegas. That's exactly what we provide, and that is exactly what our customers get.

There are plenty of good real estate companies in Las Vegas who represent excellent rental homes of almost every type and price. And none of them provides 24 hour customer service. None of them has a cleaning crew to perform a top to bottom cleaning between every guest. None of them acclimatizes homes or heats the pool for incoming guests, or makes sure that everything is working the way it is supposed to.

Of course we are biased. But it's mostly from operating the business for so long and discovering all the differences for ourselves. When you are looking for a great vacation home rental that actually is one, call Las Vegas Retreats. It is our business!

Tuesday, May 3, 2011

Something A Little Different

You've seen them out your window of your strip hotel room. Those helicopters buzzing up and down Las Vegas Blvd, carrying visitors from all around the world on an aerial adventure above this city of lights. Now, as a customer of Las Vegas Retreats, you have front row access to adventures like this one and many more. By an exclusive relationship with some of the best tour operators in town (like Maverick Helicopters and ACA), Las Vegas Retreats can arrange any tour you like and have your pickup right at the front door of your vacation home rental. Whether you want to take a night time flight to see the Strip or take a more adventurous helicopter trip to the Grand Canyon, our friends have some of the most exciting options available.  

Call us today to book your adventure! 888 887-0951